Frequently Asked Questions

What’s the best way to frame my Blue Kazoo jigsaw puzzle?

First, use gloves to plant all the evidence on your puzzle. Then, drive far away and call the police. Oh, you meant that kind of framing. Here are three other great options:

  • No frame. Buy an adhesive puzzle backing & just hang it up like any other picture, poster, or novelty singing bass.
  • Get a pre-made frame and a custom matte. Grab any frame bigger than your puzzle and then go to a frame shop or an art supply store for a matte cut to size.
  • Go all out with a custom frame. Woah, fancy, you must really love puzzles. We get it. This is our favorite option, too. Custom framing can be pricy, but your puzzle will look SHARP. 

  • (And don’t forget, square frames work for round puzzles... Learn more on this handy blog we wrote.)

    What if there’s a piece missing?

    Scream, cry, then log on to Twitter and DRAG US. Just kidding... But please do let us know. Then, take a look around… We’re not doubting you, but 90% of people who email us end up finding it later! (It’s usually the cat.)

    If you truly can’t find the piece, we’ll work something out by sending our Blue Kazoo Bloodhound, Ulysses, to help sniff it out. Either that, or a replacement puzzle.

    I’m a selfless, perfect person and I’m buying a Blue Kazoo puzzle as a gift. Can I get it wrapped or include a special message?

    We don’t offer currently gift wrapping or custom messaging, but we’re working on it! But don’t worry, the paperwork inside our boxes never includes price or the name of the sender. So, you can remain an anonymous puzzle philanthropist for all eternity if you want. Or you could just, you know, text them. 

    How do I buy a single puzzle in a series?

    Go to the puzzle series you want and use the dropdown menu to select your individual puzzle. (The menu defaults to the series.) Obviously, we recommend buying a complete series, because...uh...we’re in the business of selling puzzles. Also, who is ever disappointed by having more puzzles?

    Do you ship to [INSERT COUNTRY]? What about [OTHER COUNTRY}?

    If you live in the US, then yes. (Also, how about that local sports team, huh?)

    Internationally, check out our shipping page for our updated list of countries that we ship to and all the details!

    Do your puzzles come with a poster?

    Yes. Our posters come with puzzles. Use these as reference, or put the puzzle together, tear the poster apart, and then use the puzzle as reference for taping the poster back together. Anything is possible.

    What if I don’t absolutely love my puzzle?

    First, try and spend some time getting to know it. Puzzles are an aloof, silent type. Get some coffee, see a movie, or do something adventurous like axe-throwing. If you still don’t feel a connection, email us about our Puzzle Promise. Basically, if you don’t absolutely love your puzzle or there’s a quality issue, we will make it right.

    I can’t wait for my puzzle! When will it arrive?

    Regular U.S. shipping is $5 and arrives in 4-10 days. 

    Express shipping is $15 and arrives in 3-7 days. 

    Wormhole shipping is $2.5 million and arrives instantaneously, but is incredibly dangerous and may result in immediate disintegration of the universe.

    Check out our international shipping policy here

    Me want more. How often you come out with new puzzle?

    It depends! Our customer service is fast but our puzzle design is slow and deliberate. Sometimes it may take us a few months to launch a new series, other times it may take us years. Josh has a whole line of puzzles that are only to be published posthumously, like he’s Prince or John Lennon or something.

    The best way to stay up to date is by joining our email list here!